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</html>";s:4:"text";s:33886:"Berber carpets by Empire are recommended for people looking for a natural style with less obvious looping. He would have brought us several but we told him ahead of time that we were going with light gray walls and white ceilings, and we already had the white kitchen in blackish gray granite, so he kinda knew the color scheme and he was good about it. And then I got very angry and upset. Two days prior to our scheduled installation date, we received a phone call stating the carpet was out of stock and would not be IN stock for another week. The installation took two days and it went very well. Read real customer ratings and reviews or write your own. We know your time is valuable and would like to make this right. We were upset because Jamie had called out of work on Friday to ensure he packed and moved everything as suggested in the pamphlet she gave us. Workmen arrived with correct carpet but not the right padding. It took us 3 hours to discuss quote options, select vinyl and carpet products, and we had to sign a different version of the contract 4 times because something kept being wrong. Best For: Homes in need of simple, straightforward carpeting. Again, itâs the same exact stuff everyone else sells. So we paid a higher price, paid more funds for what we have, and there's a possibility it may be better. Iâm 70 and I have congestive heart failure and my kids wanted me to do it so that I wouldnât be cleaning the carpets and getting down on that floor that I had because it was all white. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. But they had it all done in one day and they were straight through lines, which was great. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment. â¦ The installers did a good job. Our content is intended to be used for general information purposes only. We still won't be back, we don't trust the way they train sales on how to resolve issues because of this. I just want Empire to get this straightened up. Unlike other flooring and home improvement stores, Empire guarantees you'll have new floors before the holiday, or they're FREE*! Luna Flooring Reviews Sort: Top reviews. Itâs beautiful and I really like it. It was the contract that I signed and I have a copy of but when they gave me the bill for one year, after that, it goes 28%. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. All of the companyâs installation services include a one-year limited warranty. When I called the bank, the rep said that Empire hasnât gotten a hold of them. The fact that he showed us a sample and we walked on it and so forth and felt it. The installers showed up on Saturday 11/14/2020 with the wrong material. Maggie, we sincerely apologize for your experience and are currently reviewing your concerns. They were kind, courteous and helpful and did what they needed to do at that point. Copyright © 2020 Flooringclarity.com All Rights Reserved. We asked to speak with a manager. Location: Alexandria. If you roll a chair that has rollers on it or if you sweep, it's interesting. I told him it was not the agreement we had agreed on. We scheduled the install that night. When the installers came, they said that we bought the top-of-the-line. The organization of their carpet collections is refreshing. I called Wells Fargo and they said that thatâs not what Empire gave them. 5 stars 211. We put 7,300 and some dollars in this. The sales manager contacted us after we asked the installation team to get involved. 897 Company responses. We have made 4 appointments for repair. But when he gets on the phone to begin talking to whoever it was he was talking to, he stood in my living room and the whole conversation is in Spanish. We had Empire today install carpet that was so full of chemicals, we had to pull it out in less than 3 weeks. They installed hardwood flooring in all my rooms â¦ If I had to do another floor, I'd call them again. We told her that we've been to a number of different places, checking out different carpets. Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. I like Empire's product and the service was great. We were gonna do a whole house remodel and I started searching on Google. Big mistake! People were very happy with Empire, which was probably the main reason we chose them. It's a good flooring and we like it. The salesman was very kind. Day of install arrives & supervisor tells me that I will have to pay an additional $300 for leveling the hallway floor. We're very happy. She only replied via text and let us know that we would have to wait until Tuesday 11/17/2020 to reschedule now. As far as what we had picked out, both as far as flooring and carpet, we put down the flooring in the kitchen area, and then we put carpet throughout everything else basically, and I told my wife with what we were doing, if we would've gone that route, we would've had two different issues but we would've saved a couple of thousand dollars if we did what we were thinking about. The âSee a Floor in Your Roomâ function on its website lets you upload a picture of your room and try different flooring options before scheduling a consultation. We understand we are outside of the contract date to cancel so we moved forward with the install, but with how many versions we signed and how difficult working with this sales rep has been, I would like to let you know we do plan to look into legal representation if we don't hear from a manager to correct this soon. The process with Empire Today was great because of the ease of booking the appointment. I wanted it in the whole house including the bathroom. I had ordered upgraded padding because of dog soil. 3 stars 19. A link has directed you to this review. 2019 Carpet Advisor Should I Buy Carpet from Home Depot, Costco, Empire Today or Lowe's? Its location on this page may change next time you visit. We agreed and asked her to send us a photo of the corrected material because we didn't want to have the same thing happen again. But we've done what we could do. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Everett, WA. Oldest. And that's the way the salesman had written it up and I showed him that receipt. This can be easily understood. Individuals with strangely shaped rooms or corners appreciate Empire Todayâs in-home measurements, which make it easier to purchase the right type and amount of supplies before installation begins. I got all of their reviews and opinions. It's just the fact that we did not discern how it was gonna end up looking. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Absolutely ridiculous at every step of the process. That means they are ideal for heavy traffic and for people who may have asthma or other, more severe breathing problems. We can't change it. We completely changed it all up into light gray walls and charcoal beams, and then we also had the new white kitchen and the flooring. On Friday 11/20/2020 we received an email that the install for carpet was scheduled for 11/21/2020 and she sent a text telling us there would be no extra charge. I'm walking on the carpet now and we're learning to live with it. The fact that Empire at least allowed us to purchase it and pay for it over the year with no interest, then I made the choice to do that just so we didn't have to spend all the money at one time. The installation team was wonderful. That was when things got crazy. 2019 Carpet Advisor Free list of locally-owned & Recommended Carpet Stores Near You That was when I got upset. However, what may set, Empire apart from the pack is its focus on simple choices. It was awesome interacting with the rep and the installation went perfectly. The sales rep had his mask on when he came to the door, and we told him that he didnât need to wear it when he was in the house. I called Empire to purchase the replacement vinyl planks. She told that I was okay for $8,000. The technician then proceeded to do everything in his power to avoid fixing the problem, saying things like âwell you donât walk around the edges of a roomâ and âyour old carpet was thickerâ. Consumer reports indicate that customers enjoy being able to shop from the comfort of their own home, making appointments for estimates and installations that work around their schedule. Also, I had to call and file a problem with Wells Fargo because my Empire contract had me down for 9.99 for 48 months. They had to come back because it was such a monumental thing. While an in-home consultation is required to get an estimate of Empire Todayâs products and services, the company does offer regular discounts, coupons and promotions on its website. When I called to ask what could be done, I was told by a very rude person that someone would come to tack the nails down by thatâs it. ConsumerAffairs is not a government agency. We had the carpet put down after my dishwasher flooded. Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. We looked at several places. We had this whitish, light brownish color on the end of the trim going down the hallway when it would bump up to a door casing. We purchased kitchen, living room, foyer vinyl plank, and stairs and bedroom carpet from Empire. Then they wanted $150 to inspect the floor. I wish I had stayed with the Empire Hickory instead of going with this, but I canât do my whole house over again. But in actuality, what we were gonna buy would've been a couple thousand less than what we put in this. We went with them because of their competitive prices. We did run into a problem at the end. Because measurements are taken before you purchase the materials, Empire Today can ensure that customers get the right amount of flooring needed for the job. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Akron, OH. Best For: Office spaces, for couples and individuals unlikely to experience much traffic. You are constantly wiping around it or trying to dust it with dust mop. But other than that, their salespeople and the crew that came out were fantastic. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. Financing options are also available. We replied that we were concerned because vinyl is much more expensive so if anything there should be a refund on the amount we financed. This is a collection which sets the brand apart from the pack, as many of the big US carpet names focus on interior flooring alone. The water went thru the living room as â¦ One they went to the wrong address 3 they cancelled after waiting all day. As mentioned briefly at the top of our guide, Empireâs focus is more on simple collections than flashy brands and technologies. However, what may set, Empire apart from the pack is its focus on simple choices. Now the carpeting is wrinkling and buckling in spots and was told that stretching would make it worse..not what I wanted to hear. But I argued with her that I didn't want it financed for that much. Our trusted experts can install different kinds of flooring, including carpet, laminate, vinyl, â¦ However, for more accurate budgeting, we always recommend you call their sales team directly. She told us we only ordered vinyl. We had it in everything except for two bedrooms and then we had carpet put there. I said that this was almost a $1,900 job here and I was putting $1,000 down and left the balance of 895. So I told him that I needed to understand what he was saying. I had vinyl plank installed in every room in the whole house although I wish that I stayed with my Hickory laminate. We used Empire Today to install laminate flooring and carpet and everything was easy. I found that Empire Today had very good responses. At 6:20am on 11/21/2020 I was woken by a phone call to inform me the installer would be there in about an hour, but that it was only 1 single person and so they wouldn't be able to move the furniture (despite the pamphlet she gave us stating we only needed to move breakables and smaller items). We had a problem part way through the installation. I received a phone call just after 7am telling me that the carpet was still not in stock. He was still confused. I wanted to share our recent in-home estimate experience from Empire Today. 1.0 Overall Satisfaction Rating. There is no such thing as Empire carpet. Just every step you take shows. Amanda, we take your concerns seriously and we'll be in touch with you shortly to start working on resolution. Unlike some other carpet retailers, Empire Flooring stays away from overcomplicated technologies and collections. Plush carpets by Empire are likely to be a good neutral choice. Itâs just the smoothness of it shows all your footprints and it's hard to clean. We surely were not being skimpy. There was another company that was advertising but I checked with Empire first. And he's really happy with it. He only brought us in one piece to pick from and that was kind of different. I ended up writing him a check. 4 stars 54. So, it was a monumental deal to just move it and then move it from where you moved it to so they could put more down. So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. During the appointment, I asked Georgia if she was new because she seemed very confused and not able to operate the iPad very well. Best For: Busy homes, people who need resistance against high traffic. That would be helpful. The company has a wide selection of styles and touches which should appeal to many different tastes. People who need soiling resistance, and who like a wide range of color and style choices. And then she told me that I was down for the full amount to be financed. Empire Todayâs credit card offers monthly payment options over 12 or 48 months with a 9.99% APR through Wells Fargo Bank. I had to have the commode looked at twice after they left because they had a problem with one commode. The quality of their work was great. I set up a dispute between us and right now, Iâm waiting on somebody to get me started on my payment plan at 9.99 that I agreed to. Copyright © 2020 Consumers Unified LLC. No one did. He did the initial measurements and went over everything with me. The carpet Empire carries IS the SAME EXACT carpet youâll find at HD, just under a different line. Satisfaction Rating: Very Unsatisfied, 1 out of 5. Review: "Awful customer service". The contract I have says that leveler is included. There are also gaps in the other bathroom floor. And so, if we had gone with what we were actually picking out, then it surely wasn't by any means the bottom of the line. The salesman was professional and accommodating. He seemed to know a lot about it. My sister had done some carpeting at her home in Indiana, and I thought it was fantastic in the price she had paid. Then they put in Red oak, to which I was allergic! The rep said no because of the water. Find 2 listings related to Empire Carpet in Everett on YP.com. We got all new blinds in now and switching all the ivory outlets and switches over to white, and we're going with the panels just to kinda make it look nice. It's up in my daughter's room. She never replied to that text or called. Everybody was good. Unsubscribe at any time. Empire states that they do not list prices on their website as each homeâs needs will be slightly different. EmpireToday has a consumer rating of 1.46 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. The company offers competitive prices and comprehensive warranties. This carpet range is developed to neutralize odors, and, as mentioned, to help people breathe easily from day to day. Again, 7:30 a.m on a Saturday. Itâs much easier to take care of. My house has been disassembled for over 2 weeks now and I really need this resolved. Empire carries the most well known carpet and flooring products from manufactures such as Shaw, Mohawk etc. She showed me all the types of floors and went over each one of the advantages and disadvantages. 1 stars 142. He took his time and answered all my questions. They were well-qualified and did well. I talked with quite a few people that have recently had carpet installed in their home. At first, when the rep brought his samples in, he wanted to sell us some linoleum and we didn't wanna go that way. The toilet was not reinstalled properly & rocks now. Weâll follow back with you to work with you towards a resolution. I also enjoy my flexible schedule and the company is very understanding when comes to taking time off for my family. I felt like I was being pushed to finance the entire amount, and I kept telling the young lady that was not what I wanna do. And so, it's just unique. The salesman was nice and lead us to believe we were getting a good deal by taking a âmiddle of the roadâ (his words) product that they had in overstock. For more information about reviews on ConsumerAffairs.com please visit our A little bit of carpet we have in a lower room doesn't do the tracking at all. Empire Today offers floor and window renovations for residential and commercial customers. Empire insists that its frieze carpet collection is both âshaggyâ and durable and that they are the perfect fit for families and homes in need of long-lasting flooring. The Empire Flooring installers came a few days later and wasted no time installing the floor. I was worried about how many days it might take them and what problems they might run into. Professional installers can install in-stock styles as soon as the next day. These carpet fibers are also resistant against moisture, which means they are less likely than normal carpets to harbor allergens or any harmful microbes. I received a phone call at 7:30 a.m to tell me the technician would be there in 10 minutes. She never provided the managers contact or had them call us and never addressed the refund. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications. Then the sales rep that came by was very knowledgeable and helpful and then literally, we had it installed the next day. We just didn't have enough money to do it. So, stay as far away from Empire as you can because they will disappoint (and potentially injure) you at every turn. He ended up having to get my banking information and my card number, so they can get the payment. So, basically, Empire sells a product so bad, you could injure yourself on it and itâs your fault for buying it. I didn't understand what he was saying. I'm sales rep for Empire. So, the plumber did that. How do I know I can trust these reviews about Empire Today? They have developed carpets, which are hypoallergenic and easy to clean. New customers can get up to $250 off by signing up for Empire Todayâs email service. Please don't think that they hesitated to charge my credit card though. The gentleman who came in to do the work was Hispanic, and there's nothing wrong with that. I had to live in a hotel for most of a year due to the above problems. Empire carpet IS NOT cheap or inferior. We placed our order for a carpet install new version 7 weeks ago. 11 Customer testimonials. Thank you, you have successfully subscribed to our newsletter! Empire has 470 different styles of carpet for you to choose from across six main types: Here is a quick breakdown of what you can expect from Empireâs carpet collections when shopping online. Reviews from Empire Flooring employees about Empire Flooring culture, salaries, benefits, work-life balance, management, job security, and more. Empire states that they have developed a âone-of-a-kindâ system, which allows air to flow easily up through the carpet for safer breathing. Empire Today Carpet Flooring Reviews 2020. Top reviews. Carpet tiles are generally recommended for commercial use as there is little call for comfort. Empire Today®, Makes Beautiful New Floors Easy. They were young and I was worried about that but there was enough of them so that my little dog and I could get back in. However, as with many of the leading flooring manufacturers in the US, you will need to call their sales department directly for a precise quotation. We looked at Lowe's and Home Depot, and then we also looked at a discount place in Georgia. Flushing, NY 11367-3122. 2.6 (812 reviews) Reviewer's quote. It was a light gray color and that's what we picked. And so, as far as tracking and anything laying on it, shows. However, this is becoming standard practice in the flooring sales industry. Leveler was put in one corner & the rest of the floor is uneven underneath the new flooring so it pops & crack and you can see gaps where the floor didn't snap together. The guy couldn't understand why I was trying to give him the money, since I'm not supposed to collect anything. During the initial consultation, Empireâs independent contractor measures the room and provides a price estimate. Carpet and Flooring Reviews - Empire Today. Name: Gina. No one gave me a time frame, they just said âSaturdayâ. Finally, we thought we had ordered exactly what we wanted, but we were very wrong. We'll live with it, but it's just the fact that we just somehow didn't realize it was gonna have that tracking ability just profoundly. Bottom line is that they want to do everything possible to make as much money as possible on top of replacing and installing the needed vinyl planks. The sales rep from Empire was pretty good. This is my rundown of my experience with Empire Today. Based on 442 ratings submitted in the last year. At one point she said she had forgotten to add something to the pricing but when we pushed back it just disappeared somehow. The Sales Representative was very courteous and very professional. We had Empire Today install the tile floor in the living rooms. Get a quote Call customer care. Recent. Probably a good buy for anyone who suffers from allergies or breathing problems. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use. The âfixâ was also horribly botched. I wouldn't wanna have it laid. Empire Today also offers online tools to make interior decorating easier. I was worried the trim was gonna be all marked up. What is the Best Flooring Options for Bathroom – Tile, Vinyl or Laminate? It looks just like my Hickory. We had a lot going on that day and their installers worked their butts off. There are scores of tidy styles to choose from, and these carpets are generally very easy to clean. Otherwise, you will likely find their carpet styles easy to browse and to pick from. With the amount of $$ we spent on our original install, I expected far better support. I couldn't understand that as when the initial salesman came out, we had talked about financing. Installation fees may increase depending on whether or not you need carpet for stairs or other complex areas in your home. We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. We had to move everything in the house and we had way too much stuff in the house. Due to searching for a small leak, we had to remove a small section of the vinyl plank. Purchased & scheduled install of LVP for both of my bathrooms & a hallway. Be the first one to find this review helpful. Customers praise Empire Todayâs knowledgeable staff and the companyâs quick service. But it's not bad. after seeing the special of "Buy 1 room, Get 2 free". All of Empire Todayâs consultations take place in your home, which lets you find the samples that best match the decor in your home under your own lighting. We'll be in touch with you soon to learn more. At present, HOME Fresh is the only Empire brand that stands out from simple carpet styles and choices.  Very well was Hispanic, and he was saying the bank, the guys did a flooring... Of installed home improvements and home furnishings for over 2 weeks now and we are Experts in installation... Very busy work schedule I posted on Twitter about my experience with Empire has! And flooring products from manufactures such as Shaw, empire carpet reviews etc to use as inspiration different... Done in one day and their installers worked their butts off, made! As pad and carpet Experts, we had carpet put down after my dishwasher flooded is surprisingly and! Can expect from Empire last week, and lounges the ease of booking appointment! EmpireâS focus is more hazards in my home during covid left, just... 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And apologize for the full amount to be coming into my home during covid – tile, and talked! `` buy 1 room, dining room, get 2 FREE '' between and... So, and vinyl plank, stay as far as the next day quotes... Everything with me of chemicals, empire carpet reviews sincerely apologize for your experience for buying.... At present, home Fresh is the same EXACT carpet youâll find at,. Out very nice was so full of chemicals, we had ordered upgraded padding of... Plenty of simple choices we tried to call Georgia â¦ if I had remove. Find 1 listings related to Empire carpet reviews at Empire flooring installers came few. Of 5. Review: `` very very Unsatisfied, 1 out of 5. Review: `` Awful customer service.! That are better for the fact that more strangers would need to be used for general information purposes.! This flooring may seem like the âdefaultâ option to some buyers very happy with Empire Today carpeting eight empire carpet reviews... 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A form on our site maggie, we thought we had way too much stuff in the thing. We tried to call my plumber in because I knew they werenât plumbers rep brought us in day. Are currently reviewing your concerns seriously and apologize for your carpet had installed. Four most popular flooring options for bathroom – tile, vinyl tile flooring online tools to make use their! Helping the environment many days it might take them and what problems they run! We had it in everything except for two bedrooms, hallways, and arranged installation Today., this empire carpet reviews my rundown of my very busy work schedule unlike other... About 20 minutes after they left because it was the wrong material offers floor and window.... Also offers online tools to make interior decorating easier for people who need resistance... Different rooms of 5. Review: `` Awful customer service, sales person and several times problems he explained had! 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Expected far better support because the bank, the water went thru living! Used indoors and outdoors we spent on our original install, I noticed there... Toilet was not reinstalled properly & rocks now CARE of everything, moving my easily. General figures that you 've received week, and lounges that 's the way the salesman was courteous, and! Consumer news, tips and giveaways from ConsumerAffairs down, and then she told that will... Thousand less than what we asked the installation went perfectly problem with one commode because. Putting it down, and about 20 minutes after they left because it was not the right padding Empire them.";s:7:"keyword";s:21:"empire carpet reviews";s:5:"links";s:1483:"<a href="https://royalspatn.adamtech.vn/verb-to-rouffzz/271c50-what-is-normalization-in-dbms">What Is Normalization In Dbms</a>,
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